I. REFUND
We provide a 30-day period to send return/refund requests. The starting date begins on the day you receive the product and lasts for thirty days.
1. Requirements for Refund:
- Your item must be unused and in the same condition as when you received it.
- It has to be in its original box as well.
- Refund requests will not be issued for items with recent faults, missing parts, items not in original condition, or obvious signs of wear and tear.
- Excessive wear and tear of the product: People’s opinions vary, but in general, if a product is nearing the end of its actual use or looks worn, it is considered excessive. These cases can’t be returned at this time.
- Products that are missing or damaged labels cannot be returned. All products must be returned in the original state and with the original label.
- Custom-made or custom-ordered products can’t be refunded.
2. Instructions for Contacting to Refund:
If your order meets the above conditions and falls within our 30-day grace period, we will issue you a refund following the details below. Refunds will be confirmed via email.
After contacting our support team and receiving confirmation about the refund, please follow the instructions below carefully:
- Print out your purchase confirmation email and the return label with our business name and address below.
- Contact us and put them on the package. Pack the item safely in the original packaging that came with the product.
- Contact your local post office or other courier to send the package to the address below.
📍 Minisgiftshop LLC
US Office: 1209 Mountain Road Pl NE, STE R, Albuquerque, NM 87110
Phone: +18555511259
3. Fees and Time for Refund
- Return postage will be covered by the customer.
- Refunds (if accepted) will be made to your original payment method after 7 business days (excluding holidays or weekends) once we receive and inspect the returned product.
4. Late or Lost Refunds (If Applicable)
If you have not received your refund after 7 business days, please:
- Double-check your bank account.
- Contact your credit card company to check the status of your refund.
- Then contact your bank, as processing time may vary.
- If you have done all of this and still have not received your refund, please contact us again for further assistance.
II. RETURN
1. Requirements for Return:
- Your item must be unused and in the same condition as when you received it.
- It has to be in its original box as well.
- Return requests will not be issued for items with recent faults, missing parts, items not in original condition, or obvious signs of wear and tear.
- Excessive wear and tear of the product cannot be returned.
- Products that are missing or damaged labels cannot be returned. All products must be returned in the original state and with the original label.
- Any product that is custom-made or custom-ordered can only be returned for exchange.
2. Instructions for Returning Products
After contacting our support team and receiving confirmation about the refund/return, please follow the instructions below carefully:
- Print out your purchase confirmation email and the return label with our business name and address.
- Contact us and attach them to the package. Pack the item safely in the original packaging that came with the product.
- Contact your local post office or other courier to send the package to the address below.
📍 Minisgiftshop LLC
US Office: 1209 Mountain Road Pl NE, STE R, Albuquerque, NM 87110
3. Exchange (If Applicable)
We only replace items if they are broken or damaged. If you need to exchange the same item, please email [email protected].
Then send your goods to the address provided above.
4. Fees for Returns (If Applicable)
- The customer will cover the shipping costs for returning the product.
- Shipping, handling, and other fees are non-refundable.
- We do not accept cash on delivery.
- We highly recommend providing a tracking number for your return.
- Goods must be shipped using a trusted mail service.